Basic Function: The Assistant Store Manager works, in conjunction with the Store Manager, to execute store operational objectives as they relate to supporting the agency’s goals and mission programs. He or she assists in the responsibilities for decision making in the areas involving customers, operational issues, priority setting, staff scheduling, store employee training and performance appraisals, compliance with company policies and procedures, and assisting the Retail Director with any and all areas of the business. In the absence of or at the direction of the Store Manager, the Assistant will assume all the duties and responsibilities of the Store Manager.

Specific Duties and Responsibilities:

Assist manager to:

  • Devise and implement plans and programs to create and maintain adequate production and donation plans that provide the inventory necessary to meet budgetary goals.
  • Train and supervise all store employees; provide every employee with clear job responsibilities and expectations in accordance with Goodwill’s policies and procedures.
  • Provide feedback on employee performance and attendance, address concerns, and administer performance discussions as needed.
  • Ensure that the store opens and closes on time and is properly staffed at all times.
  • Develop, implement and assess store sales, promotions and other special events.
  • Ensure that safe working conditions and work practices are maintained. Maintain attractive, neat and convenient store layout.
  • Receive and inspect incoming stock, supervise checkouts and stock transfers. Plan layout and display of materials. Communicate stock needs to Retail Director.
  • Represent Goodwill in a positive manner, ensuring donors, customers, etc. are provided with an exemplary level of customer service to ensure repeat donations and sales.
  • Attend meeting and training programs as required. Maintain effective communication with Retail Director regarding any and all store related matters.
  • Carry out all store operations in accordance with agency policies, procedures and guidelines.
  • Responsible for being able to assume all duties of a Store Clerk/Processor.
  • Responsible for accountability of cash transactions including monitoring sales, closing out register, preparing deposits and making sure they are made in a timely fashion as per Goodwill’s policy.
  • Assume other duties and responsibilities as assigned.


  • Excellent communication and interpersonal skills.
  • Functional knowledge of Word and Outlook.
  • Must be able to stand for entire shift.
  • Must be physically able to carry out job duties and responsibilities that would include processing, hanging, pulling, pushing, bending, reaching, lifting, grasping, etc.

Job Specifications:

  • Must have a high school diploma or GED.
  • Must have minimum of one (1) year retail management experience.
  • Must be willing to relocate to any Goodwill store within the region.
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Goodwill offers an excellent benefits package for our full-time employees at the conclusion of a successful 90-day probationary period, including:

  • Medical, Prescription, Vision and Dental Insurance
  • Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • Paid Vacation and Sick Days
  • Paid Holidays
  • 401(k) plan with 6% company match
  • 25% Employee Discount

Goodwill Industries is an equal opportunity employer. Applicants for positions or admissions to programs are considered without regard to race, color, religion, sex, national origin, age, sexual orientation, citizenship status, marital or veteran status, or a non-job-related medical condition or disability.